Telephone Role-Plays Handout


Use this handout with our Telephone Skills Role-Play Exercise.


Phone Call #1

Who are the two callers?

 

What is the purpose of the phone call?

 

How does the phone call end?

 

List any useful telephone expressions you hear:

 

 

 

Phone Call #2

Who are the two callers?

 

What is the purpose of the phone call?

 

How does the phone call end?

 

List any useful telephone expressions you hear:

 

 

 

Phone Call #3

Who are the two callers?

 

What is the purpose of the phone call?

 

How does the phone call end?

 

List any useful telephone expressions you hear:

 

 

 

Phone Call #4

Who are the two callers?

 

What is the purpose of the phone call?

 

How does the phone call end?

 

List any useful telephone expressions you hear:

 

 

 

Phone Call #5

Who are the two callers?

 

What is the purpose of the phone call?

 

How does the phone call end?

 

List any useful telephone expressions you hear:

 

 

 

Phone Call #6

Who are the two callers?

 

What is the purpose of the phone call?

 

How does the phone call end?

 

List any useful telephone expressions you hear:

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